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UE Recipient list - some recipients not getting email

Thread began 5/21/2010 1:05 pm by deborah339215 | Last modified 5/21/2010 3:53 pm by Jason Byrnes | 540 views | 1 replies |


UE Recipient list - some recipients not getting email

Hello - I've created an email that is generated when a form is submitted. The email is distributed to 4 people. One person has a gmail address, another has a yahoo address. The other two people have addresses that are linked to the website. Those people are not receiving the email - any thoughts?


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Jason ByrnesWebAssist

when the email is received by some addresses but not others, there are 2 possibilities:

1) The email is being trapped as spam by the clients spam filter.
Have them check there spam filters to see if the email is being regarded as spam.

2) The SMTP server is refusing to send the message to those addresses for some reason, you will need to contact the host to determine why the SMTP sever is not relaying the email message to those addresses.

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