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Missing email

Thread began 5/17/2010 3:22 pm by Roxana | Last modified 5/21/2010 1:26 pm by Dani Chankhour | 727 views | 5 replies |

Roxana

Missing email

I test UE with MAMP PRO.

One of the orders didn't get through. The order info is in the database, and the email should have been triggered by the success page, but one order is missing. Could order emails by chance not get through for hours?

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Dani Chankhour

If you were getting emails before, i would assume that the email should not take that long to be sent. however, you can check your spam folder to make sure that the email did not end up in your spam folder.

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Roxana

Hi,

the mail is not in the spam folder. But every mail since came through. Maybe it's an exception.

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Dani Chankhour

It could be, also, sometimes if the email contain words such as 'test' or similar testing words, the email will not get sent as well.

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Roxana

That is interesting. Those emails were to be received in the German company as well, so I added "Test Order ...". Well, most of them went through.

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Dani Chankhour

Are you still having the issue with the email not being sent? I think it is important to test it on your live server and make sure all emails are going through as well.

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