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Having trouble with UPS and PowerStore 3

Thread began 5/03/2010 2:26 pm by rmcadams351257 | Last modified 5/06/2010 10:27 pm by rmcadams351257 | 2394 views | 7 replies |

rmcadams351257

Having trouble with UPS and PowerStore 3

Hi:

I'm having trubble with UPS and powerstore3
.
When I turn on shipping the transaction fials and I get this responce. "Transaction Not Completed" we're sorry Your transaction could not be compleated. Either your credit card information or billing address has problems and cannot be processed.Please return to checkout and try again.
If I turn off shipping thr transaction goes through (kind of ), but the next screen has No Paypal Express checkout Info, Shipping info and it ask for New account info. When I try it as a regestered user I the screen "Transaction failed" your Paypal transaction could not be completed. Please return to checkout and try again.
I'm sending some screen shots,I hope they help. I'm not sure of the code used for finding out the exact error. PayPal worked when I first set it up, but after setting up shipping it stopped working to I guess.
The first scerrn shot is when the UPS failed, The seconed is showing the page with no PayPal Express info or shipping info.
I do have to say you guy at webassist have wonderfull products, always a little tweeking to get it to work for the differnt sites, differnt hosts. But you have always got them working for me.

Thanks in advance for your help
Ron Mc

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Eric Mittman

Put the following code onto your pp_checkout_failure, and checkout_failure pages so that we can get a better idea about what the error is.

php:
<?php 

if(!session_id()) session_start(); 
if(
$WAGLOBAL_Gateway == ) { 
echo 
"<p>Direct Pay: <br />"
echo 
"Full Request: ".(isset($_SESSION["PP_DirectPayment_postedValues"])?htmlentities($_SESSION["PP_DirectPayment_postedValues"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["PP_DirectPayment"])?htmlentities($_SESSION["PP_DirectPayment"]):"n/a")."<br /></p>"
echo 
"<p>Express Authorize <br />"
echo 
"Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br />"
echo 
"<p>Express Process: <br />"
echo 
"Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"


if(
$WAGLOBAL_Gateway == 2) { 
echo 
"<p>Auth Net: <br />"
echo 
"Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION['WAAuthNet_postedValues']):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>"


if(
$WAGLOBAL_Gateway == ) { 
echo 
"<p>Express Authorize: <br />"
echo 
"Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br /></p>"
echo 
"<p>Express Process: <br />"
echo 
"Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"


if(
$WAGLOBAL_Shipping == 1) { 
echo 
"<p>UPS: <br />"
echo 
"Full Request: ".(isset($_SESSION["WA_Store_Cart_UPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullRequest"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["WA_Store_Cart_UPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullResponse"]):"n/a")."<br /></p>"

if(
$WAGLOBAL_Shipping == 2) { 
echo 
"<p>FedEX: <br />"
echo 
"Full Request: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullRequest"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullResponse"]):"n/a")."<br /></p>"

if(
$WAGLOBAL_Shipping == 3) { 
echo 
"<p>USPS: <br />"
echo 
"Full Request: ".(isset($_SESSION["WA_Store_Cart_USPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullRequest"]):"n/a")."<br />"
echo 
"Full Response: ".(isset($_SESSION["WA_Store_Cart_USPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullResponse"]):"n/a")."<br /></p>"

?>



When you add this into the pages and run another test or two you will see the full request and response info for the various API calls that are occurring on the checkout page. Please post back with what you get.

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rmcadams351257

Error code from pages

Hi Eric

Sorry it took so long to get back to you, I had some Flash animation to finish for a customer. I added the code to the pages you ask and got this responce.

Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>********.Our use Name.*****.com</Username><Password>**Our-Password**</Password><Signature>***Our-Signature**</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><OrderTotal currencyID="USD">11.95</OrderTotal><ReturnURL>http://hbdistributors.net/pp_confirm.php</ReturnURL><CancelURL>http://hbdistributors.net/pp_cancel.php</CancelURL><PaymentAction>Authorization</PaymentAction></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">****Our-Signature****</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-05-06T06:57:12Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Success</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">5d7e888983a9b</CorrelationID><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1288906</Build><Token xsi:type="ebl:ExpressCheckoutTokenType">EC-70E626590D315793C</Token></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>


Express Process:
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>88Our-User Name**.com</Username><Password>88Pass Word**</Password><Signature>** Our-Signature**</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><DoExpressCheckoutPaymentReq xmlns="urn:ebay:api:PayPalAPI"><DoExpressCheckoutPaymentRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><DoExpressCheckoutPaymentRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><Token>** Token Number**</Token><PaymentAction>Sale</PaymentAction><PayerID></PayerID><PaymentDetails><OrderTotal currencyID="USD">11.95</OrderTotal><ItemTotal currencyID="USD">11.95</ItemTotal><ButtonSource>WebAssist.eCartPHP.Pro.ECO</ButtonSource><PaymentDetailsItem><Name>Dead Do DO-TH Killer Precision Large Measuring Tape Holder</Name><Amount currencyID="USD">11.95</Amount><Quantity>1</Quantity><Number>218</Number></PaymentDetailsItem></PaymentDetails></DoExpressCheckoutPaymentRequestDetails></DoExpressCheckoutPaymentRequest></DoExpressCheckoutPaymentReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">** Our-Signature**</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><DoExpressCheckoutPaymentResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-05-06T06:30:48Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">840e82881f153</CorrelationID><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Express Checkout PayerID is missing.</ShortMessage><LongMessage xsi:type="xs:string">Express Checkout PayerID is missing.</LongMessage><ErrorCode xsi:type="xs:token">10419</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode></Errors><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Transaction refused because of an invalid argument. See additional error messages for details.</ShortMessage><LongMessage xsi:type="xs:string">The PayerID value is invalid.</LongMessage><ErrorCode xsi:type="xs:token">10406</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode></Errors><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1288906</Build><DoExpressCheckoutPaymentResponseDetails xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:DoExpressCheckoutPaymentResponseDetailsType"></DoExpressCheckoutPaymentResponseDetails></DoExpressCheckoutPaymentResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>


UPS:
Full Request: <?xml version="1.0"?><AccessRequest xml:lang="en-US"><AccessLicenseNumber>** Our Number **</AccessLicenseNumber><UserId>**Our-ID**</UserId><Password>**Our-Password**</Password></AccessRequest><?xml version="1.0"?><RatingServiceSelectionRequest xml:lang="en-US"><Request><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><RequestAction>Rate</RequestAction><RequestOption>rate</RequestOption></Request><PickupType><Code>01</Code></PickupType><Shipment><Shipper><ShipperNumber>** Our-shipper Number**</ShipperNumber><Address><City>Northridge</City><StateProvinceCode>CA</StateProvinceCode><PostalCode>91324</PostalCode><CountryCode>US</CountryCode></Address></Shipper><ShipTo><Address><PostalCode></PostalCode><CountryCode></CountryCode></Address></ShipTo><Service><Code>07</Code></Service><Package><PackagingType><Code>02</Code></PackagingType><Dimensions><Length>12</Length><Width>12</Width><Height>12</Height><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement></Dimensions><PackageWeight><Weight>3.0</Weight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement></PackageWeight></Package></Shipment></RatingServiceSelectionRequest>
Full Response: <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111210</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>


I put **Name** for the pass words and user names hope I got them all.
Also one of the times I tryed to check out as a site user (loged-in) I got as far as the comfrem page, but it had on info in the PayPal Express check out and shipping. I sent a screen shot to show you.
Thanks Again for your help Eric

Ron

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Eric Mittman

Thanks for posting back with the info. It looks like there are two things going on, with the Express Checkout process call you are getting this error in return:

Express Checkout PayerID is missing.
The PayerID value is invalid.

With the UPS call you are getting this error:
The requested service is unavailable between the selected locations.

I think that both of these are related since the request for the UPS does not contain any of the ship to details. It looks like it is a result of the PayerID not being present. I'm opening a ticket for you on this issue so it can be looked into further. To check the status or update the ticket login and visit your support history.

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rmcadams351257

Thanks Eric

I'll check now.

Ron

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rmcadams351257

Support Ticket

Hi: Eric
I don't think the support ticket took. I don't see it in my support history?

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Eric Mittman

You are correct, it did not get inserted. I have ensured that a ticket has now been opened for you on this issue.

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rmcadams351257

Thanks Again Eric

i see it now

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