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Problems with PayPal Confirmation Page

Thread began 4/22/2010 2:20 pm by carlene | Last modified 4/25/2010 1:29 pm by eopco265885 | 1463 views | 10 replies |

carleneBeta Tester

Problems with PayPal Confirmation Page

Hi there!
(I have two stores I'm setting up.)

I have one store up and everything is working except Pay Pal checkout. I had tested everything within the PayPal sandbox and everything was working great. Then I transfered my Pay Pal API in the settings and unchecked the test mode and sandbox buttons in the settings and tried to make a small test purchase through the website by using my own personal PayPal account.

I first tried the purchase through the PayPal express option to test that. I was taken to the PayPal site - I logged in with my personal account, and was taken to the Review your Information page in Pay Pal. And then I hit the Confirm button. This is where the site Hung up. I then got a message from Firefox that it was DOWNLOADING the pp_confirm.php page and asked me what I wanted it to open the Pay Pal confirm page with. ???

Help? Is there something wonky with my server permissions or something here? I was hoping to fix this problem before I tried it with directly by entering a credit card. (I am using SSL on the website too.)

Also - the Google Toolbar thinks my site is in French. Any reasons you can think of for that?

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Jason ByrnesWebAssist

when the browser tries to download a php page, it is an indication that a php error is occurring. go ahead and save the file, and send it to us in a zip archive, the downloaded file might contain clues to the problem.

If you have made lots of modifications to the site, something may have gotten incorrectly written on the pp_confirm.php page, try replacing it with an original unmodified copy from the power store download to see if that fixes the problem.


as for the google toolbar, i have no idea, send a link to your site so I can investigate.

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carleneBeta Tester

Hi Jason - This website doesn't have very many modifications to it at all. I just added additional images to the product details pages. That's it. (And changed the CSS for colors and images only.)

The store is www.arcaneobjects.com

Attached Files
pp_confirm.php.zip
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Jason ByrnesWebAssist

when i compare the page you sent to the original one from the powerstore download, there are a number changes I see that may be causing the problem, please replace the version on your server with one from the original download.

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carleneBeta Tester

Jason - I re-uploaded the page from the original one that I downloaded with the product purchase. Now I get this message

************
We're sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Please return to checkout and try again.

**************
The interesting thing about this is I had logged into the site under the https:// protocol. The redirected We're sorry page shows up as http://

Where would I be able to tell PayPal or my website that I wish it to only use https?

And any reason why my PayPal would now be failing? (And mind you - this was all working really well under the testing conditions.)

Many thanks!

Carlene

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Jason ByrnesWebAssist

in the WA_eCart/PP_ECO_Scripts/PP_ECO_PHP.php try changing:

php:
if ($useSB) {

    $soapObj->soapURL = "https://api-3t.sandbox.paypal.com/2.0/";
  }




to:

php:
if ($useSB) {

    $soapObj->soapURL = "https://api-3t.paypal.com/2.0/";
  }




it may not be passing the transaction to the live server. This will force it to use the live server.



the website url is stored in the power store 3 database in the wa_settings table.

you can change the address for the root url to use https instead of http.

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carleneBeta Tester

Originally Said By: Jason Byrnes
  in the WA_eCart/PP_ECO_Scripts/PP_ECO_PHP.php try changing:


you can change the address for the root url to use https instead of http.  



Jason - Thank you so much for your help! I'm trying that now. Where do I change the address for the root URL? I thought that might be the problem.

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carleneBeta Tester

Wait - I think I just figured it out - you mean in the database on my server right?

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Jason ByrnesWebAssist

Yes, in the wa_settings table of the database on your server.

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carleneBeta Tester

Ok thanks Jason.

I'm testing it now - and I first decided to test PayPal Express. (That should work even though I've chosen PayPal Pro right?)


But anyway - It worked with PayPal Pro and PayPal Express!! Huzzah!

Jason - I still have another open issue. Eric Mittman has been helping me - It's here:
showthread.php?t=12324

The store is working - but I'd like to change which field is added up with the eCart object.

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