Problems Connecting to Pay Pal

4/22/2010 10:39 am | #1 eopco265885

Hello:
I have set up a site using Power Store 3. I am using Pay Pal Express Only as my Gateway. I have obtained the API info from Paypal and filled out the Payment setup in Admin. The site is not connecting to PayPal at checkout. I have spoken to Paypal and everything looks correct on their end. They suggested contacting Web Assist to make sure everything is correct on this end. As far as I can tell, it is set up correctly. The site is www.puppydogcuddles.com. If you try to check out, you get the following Message.

Transaction Not Completed
We're sorry

Your PayPal transaction could not be completed. Please return to checkout and try again.

Any help would be greatly appreciated.

Thanks:
Rich Krents
EOP Online Media

4/22/2010 12:06 pm | #2 Jimmy Wu

to be able to tell the reason for the failure, we need to know the full response from the gateway. add the following code to your failure page to output the full request and full response from the gateway, this will help us in determining the cause of the problem:

php:

<?php  

 if(!session_id()) session_start(); 

 if($WAGLOBAL_Gateway == 1 ) { 

     echo "<p>Direct Pay: <br />"; 

     echo "Full Request: ".(isset($_SESSION["PP_DirectPayment_postedValues"])?htmlentities($_SESSION["PP_DirectPayment_postedValues"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["PP_DirectPayment"])?htmlentities($_SESSION["PP_DirectPayment"]):"n/a")."<br /></p>";  

     echo "<p>Express Authorize <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br />"; 

     echo "<p>Express Process: <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"; 

 } 

  

 if($WAGLOBAL_Gateway == 2) { 

     echo "<p>Auth Net: <br />"; 

     echo "Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION['WAAuthNet_postedValues']):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>"; 

 } 

  

  if($WAGLOBAL_Gateway == 3 ) { 

     echo "<p>Express Authorize: <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br /></p>"; 

     echo "<p>Express Process: <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"; 

  } 

   

 if($WAGLOBAL_Shipping == 1) { 

     echo "<p>UPS: <br />"; 

     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_UPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_UPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullResponse"]):"n/a")."<br /></p>";  

 } 

 if($WAGLOBAL_Shipping == 2) { 

     echo "<p>FedEX: <br />"; 

     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullResponse"]):"n/a")."<br /></p>";  

 } 

 if($WAGLOBAL_Shipping == 3) { 

     echo "<p>USPS: <br />"; 

     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_USPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_USPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullResponse"]):"n/a")."<br /></p>";  

 } 

?>

NOTE:

The full request and full response will contain sensitive information like credit card number or paypal credentials, please block these values out before posting.

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Problems Connecting to Pay Pal

4/22/2010 10:39 am | #1 eopco265885