Can't log in... error is produced.

Hi all,

1 little issue has me stumped. User registers, gets email confirmation link and is successful, goes to log in page registra...sers_LogIn.php

Upon submitting their u and p, the page that comes up showing an error, and the url is wrong users_LogIn.php?accesscheck=%2Fregistration%2Fusers_LogOut.php

You'll notice the folder registration//registration/ twice. Why is it putting the folder in 2 times? All other paths work... strange, my global settings are as follows:

<?php
$WAGLOBAL_Root_URL = "http://www.guestmoments.com/registration/" ;
$WAGLOBAL_Captcha_Width = "200" ;
$WAGLOBAL_Captcha_Height = "40" ;
$WAGLOBAL_Captcha_Characters = "5" ;
$WAGLOBAL_Captcha_Font = "Fonts/MOM_T___.TTF" ;
$WAGLOBAL_Captcha_BG = "ffffff" ;
$WAGLOBAL_Captcha_Noise = "437b9f" ;
$WAGLOBAL_Captcha_Text = "000000" ;
$WAGLOBAL_Captcha_BG_transparent = "0" ;
$WAGLOBAL_Email_Server = "mail.guestmoments.com " ;
$WAGLOBAL_Verification_Email_Subject = "Guest Moments Partner Program Email Verification" ;
$WAGLOBAL_Verification_Email_FROM = "partners@guestmoments.com" ;
$WAGLOBAL_Verification_Email_CC = "" ;
$WAGLOBAL_Verification_Email_BCC = "" ;
$WAGLOBAL_Registration_Email_Subject = "Welcome to the Guest Moments Partner Program" ;
$WAGLOBAL_Registration_Email_FROM = "partners@guestmoments.com" ;
$WAGLOBAL_Registration_Email_CC = "" ;
$WAGLOBAL_Registration_Email_BCC = "" ;
$WAGLOBAL_Password_Email_Subject = "Your Guest Moments Partner Program Password" ;
$WAGLOBAL_Password_Email_FROM = "partners@guestmoments.com" ;
$WAGLOBAL_Password_Email_CC = "" ;
$WAGLOBAL_Password_Email_BCC = "" ;
$WAGLOBAL_Admin_UserName = "xxxxxx" ;
$WAGLOBAL_Admin_Password = "xxxxxx" ;
?>

Thanks for all your assistance!

Dino

I think the problem is a combination of how you have your URL setup in the globals and how the access page restriction is setup on your logout page.

It looks like your login link is actually going to your logout page. On this page is a check to see if the user is logged in, if they are not they are taken to the login page. The problem is that the login page will try to take the user back to the logout page on a successful login.

It seems to me that you should make the link to the login page go directly to the login page, and on your logout page you might have the URL for the page to go to set incorrectly. It looks like it is using a site link and it should be using a relative link. If you can post back with your current login and logout pages I can take a look to see if I can spot the problem.

You said "It looks like your login link is actually going to your logout page. On this page is a check to see if the user is logged in, if they are not they are taken to the login page. The problem is that the login page will try to take the user back to the logout page on a successful login."

This is because there is an error in your step-by-step documentation. If you look in the file "Incorporating the user registration solution pack into your existing site.pdf," you will find the following:

"Log In: A link on all public pages is often appropriate beside the Register link. Simply create a link to the users_LogOut.php.
When a registered user accesses the users_LogOut.php page, they will automatically be logged out of the system."

This is clearly an error that tripped me up until I read it carefully. There is a whole paragraph missing. The Log In paragraph should finish with linking to the users_LogIn.php file, and then there should be a Log Out paragraph.

I too am a new user and I find this type of support documentation very disturbing. I can't get my stuff to work either and some of this is due to unclear step-by-step instructions.

Thanks for pointing this out, I have forwarded this to the documentation team. If you have any other issues or find any errors with the documentation please let us know and we will look into the issue with you.