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Fatal Error Message when attaching big file to UE4

Thread began 4/03/2010 2:01 am by Nature Photographer | Last modified 4/13/2010 9:06 pm by Eric Mittman | 2001 views | 7 replies |

Nature Photographer

Fatal Error Message when attaching big file to UE4

I get an error message when I try to upload a image file in the range of 5MB to 25MB (which the php.ini file has been amended to cover) when attaching to UE form.

Message reads;

PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 24 bytes) in /home/username/public_html/webassist/email/mail_php.php on line 255


Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 7560673 bytes) in /home/username/public_html/webassist/database_management/wa_appbuilder_php.php on line 143

I'm not a developer so not sure why it's happen. I've attached the 2 files mentioned in the errors.

Thanks for your assistance.

Attached Files
php_files.zip
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Eric Mittman

This looks like a memory limitation of your php server. You should be able to adjust this setting in your php.ini file, it is set with the following name:

memory_limit

Based on the numbers that are reported it seems that your memory_limit might be set to 32MB. You should adjust this value so that it is high enough to accommodate the upload and scripts on your pages. You might be able to set this with an ini_set at the top of the page like this:

php:
ini_set("memory_limit", "128M");
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Nature Photographer

Thanks Eric, I'll Try that later!

I have a couple of other issues to fix first, after updating to eCart 5, I have made a bit of a mess to my site which I need to fix first.

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Eric Mittman

Let us know if you have any questions about any of the issues you are experiencing.

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Nature Photographer

php code amendment?

Thanks Eric,

Does the code you provided go at the top of the php.ini file or at the top of a different file?

Thanks

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Eric Mittman

The ini set code would go at the top of a php page in a php block like this:

php:
<?php

ini_set
("memory_limit""128M");
?>



If you have access to the ini file you could make this edit directly by looking for the memory_limit setting, then just update it to a larger value.

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Nature Photographer

Thanks Eric,

It seems to be working now after I increased the amount in the php.ini

I think I just forgot to allow memory for the script to run etc.

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Eric Mittman

I'm glad to hear that it is working now for you. There are a number of settings that you can control in the php.ini file. If you have access to it you should be in a good spot to make any updates to the php server that you need.

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