Transaction Not Completed

On the checkout_failure.php I am getting a Transaction Not Completed. I am using PHP, Ecart5, and Sandbox.

The testing code returns:

Transaction Not Completed

We're sorry

Your transaction could not be completed.
Direct Pay:
Full Request: n/a
Full Response: n/a

Express Authorize
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>Username</Username><Password>Password</Password><Signature>Signature</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><ReturnURL>http://bigshowcombine.com/pp_confirm.php</ReturnURL><CancelURL>http://bigshowcombine.com/pp_cancel.php</CancelURL><PaymentAction>Authorization</PaymentAction><PaymentDetails><OrderTotal currencyID="USD">100.00</OrderTotal></PaymentDetails></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">AMcIB04gA2PEaE6oJtPeVI2XuEP1AY0pTgPVJbBtqJlfKViZZf2ZI8M6</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-03-24T16:38:33Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Success</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">8a118528ab00c</CorrelationID><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1241022</Build><Token xsi:type="ebl:ExpressCheckoutTokenType">EC-4LL44067KK0315740</Token></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>

Express Process:
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>Username</Username><Password>Password</Password><Signature>Signature</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><DoExpressCheckoutPaymentReq xmlns="urn:ebay:api:PayPalAPI"><DoExpressCheckoutPaymentRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><DoExpressCheckoutPaymentRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><Token>EC-4LL44067KK0315740</Token><PaymentAction>Sale</PaymentAction><PayerID></PayerID><PaymentDetails><OrderTotal currencyID="USD">100.00</OrderTotal><ItemTotal currencyID="USD">100</ItemTotal><ButtonSource>WebAssist.eCartPHP.Pro.ECO</ButtonSource><PaymentDetailsItem><Name>North Carolina Spring</Name><Amount currencyID="USD">100</Amount><Quantity>1</Quantity><Number>1</Number></PaymentDetailsItem></PaymentDetails></DoExpressCheckoutPaymentRequestDetails></DoExpressCheckoutPaymentRequest></DoExpressCheckoutPaymentReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">trolley39</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><DoExpressCheckoutPaymentResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-03-24T16:39:19Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">65901d5e6e723</CorrelationID><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Security error</ShortMessage><LongMessage xsi:type="xs:string">Security header is not valid</LongMessage><ErrorCode xsi:type="xs:token">10002</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode></Errors><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1241022</Build><DoExpressCheckoutPaymentResponseDetails xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:DoExpressCheckoutPaymentResponseDetailsType"></DoExpressCheckoutPaymentResponseDetails></DoExpressCheckoutPaymentResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>




Need help figuring out what is going on here.

Sean

Looking at the response, it seems you are getting error 10002, which according to paypal:

e_howto_api_nvp_errorcodes

it indicates that you have the incorrect credentials specified. This could also mean that you are using your test credentials but you are posting to the live api. Make sure to have the sand box check box checked in eCart if you are using the sand box test credentials and ensure that the credentials are inserted correctly.

I have to sandbox checked off. I double checked it the Authentication for Paypal Express checkout behavior. Is there any other place I need to check?

The problem could be that you are using your live credentials. Did you create testing credentials or are you using the same credentials you got from Paypal.

I am using the business user created in Sandbox. The user name password and sig that Paypal created.

What is the full response from paypal at the time it fails?

Is it failing after the checkout page, the confirm page, or the pp_confirm page?

The full results should give error details including why it failed.