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Problems with Site Assist and other WebAssist Extensions

Thread began 5/18/2009 6:40 am by gwh362692 | Last modified 7/01/2009 2:37 pm by Mike-CallDesign | 2620 views | 3 replies |


Problems with Site Assist and other WebAssist Extensions

Hi everyone,

Since upgrading my version of Site Assist Pro to 1.0.4 I was no longer able to preview the different templates - it would only let me preview one of them.

In addition to the Site Assist problem, I also had problems with CSS sculptor when trying to upgrade, ie. when I tried to launch the extension, it came up with an error and also a dialogue box with a loading graphic which wouldn't progress. The error said:

"While executing onLoad in wacs_wizard.htm, the following JavaScript error(s) occurred:
In file "wacs_wizard": initializeUI is not defined

I submitted a support ticket about a week ago and was told that the configuration folder may have become corrupted. I followed the instructions by renaming the configuration folder so Dreamweaver would recreate it.

I closed Dreamweaver then went to the following location:

Hard disk: Users: <Your User Name>: Library: Application Support: Adobe: Dreamweaver CS4: en_US

I renamed the configuration folder to configuration_back which had the effect of disabling all of the installed extensions. I then opened the extension manager and removed all the extensions to clear the extension managers cache. After removing the extensions I then reinstalled them all with the latest versions.

After doing this I tested Site Assist again by trying to preview but when I clicked on the preview it opened the browser and said:

"No file exists at the address “/Macintosh HD/Users/gwh/Library/Application Support/Adobe/Dreamweaver CS4/en_US/Configuration/WAPreview/wasap_home.html"

It seems that all the preview files weren't moved over into the new configuration folder.

In addition to this, the problem with CSS sculptor remained.

I've tried a few things since by renaming the folder called Configuration_back to Configuration_back2 so that DW would recreated the folder an additional time but now when I launch DW none of the extensions are showing at all. I can't work it out. There's now 3 folders sitting in the en_US folder, ie. Configuration, Configuration_back and Configuration_back2

I was told by support to provide a phone number which I did, but no-one has contacted me about this. I even tried calling the WebAssist office 3 times but it goes to an answering. No messages are returned.

I really need help with this as I can't continue with my work.

Can someone please help me!

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Ray BorduinWebAssist

You were probably calling on a weekend. Somebody will likely get in touch with you today. It is still 8AM PST where the webassist office is, so people are just now showing up to start the work week.

Instead of renaming your entire config folder and enabling and disabling all your extensions, try this.

Get your original config folder back and make sure the extension manager shows all extensions as installed.

Then close DW and go to the configuration folder and delete the file includes the name winfilecache it should be the only .dat file in the configuration folder.

Once that is deleted, open DW. That should clear the DW cache without having to reinstall or remove anything.

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Did this help? Tips are appreciated...


Thanks - someone from WA just called and it's all been sorted out, so I'm back on track again.

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I'd love to know how you worked it out. I've deleted the .dat (several times, and installed each extension one at a time, closing extension manager in between) I no longer have the javascript errors, but still can't get a preview...

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