close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

PowerGallery Installation Wizard Problem

Thread began 3/11/2010 1:22 pm by leadingedge325496 | Last modified 5/27/2010 4:13 pm by Jimmy Wu | 1018 views | 5 replies |

leadingedge325496

PowerGallery Installation Wizard Problem

I'm hosting with HostGator and using cPanel Accelerated2 to setup a data base, I have setup a data base many time here with no problems but,,,,, when I use the Installation Wizard for PowerGallery I can't get past step (2)

First I setup the data base then I started the PowerGallery Installation Wizard, I get to Step 2 of 6 complete all that and when I try to go to next step (3) I get this error . . . .

ERROR: Could not connect to MySQL. Please verify the server, username, and password are correct.

Server / Host Name: * (localhost) highlited in pink indicating wrong.
Database: * here I put (prgallery) this one is correct.
Username: * here I put (pradmin) highlited in pink indicating wrong.
Password: * here I put the password (jhxxxxprg) highlited in pink indicating wrong.

I can't find what I have done wrong. Any one have an idea about this???

Thanks for help, Jim

Sign in to reply to this post

Jimmy Wu

The highlighted fields just specifies that one or more of the fields are entered incorrectly. The localhost seems to be correct, since your site is on the server. That leaves either the user name or the password. You've made sure that the username and password are correct?

Have you make connections using Dreamweaver to the database? The server, username and password should be the same in that as it is for this wizard.

Sign in to reply to this post

leadingedge325496

When I setup the data base I named it . . . prgallery
I gave a username of . . . pradmin
I gave a password of . . . jhxxxxprg

I don't use Dreamweaver to connect to the data base, I'm running the installation wizard setup the program PowerGallery.


Why should this not work?

Thanks,
Jim

Sign in to reply to this post

Jimmy Wu

Well, in this case, the best way to go is to contact your service provider to verify that that is how you would connect to the database.

Sign in to reply to this post

kevin408140

Having the same issue...

I uploaded the Power Gallery folder to my site via Dreamweaver CS5, but I'm not connecting to the database from there. I'm trying to log in via the WebAssist Installation Wizard and I get stuck on the same page as the original poster, with the same fields highlighted indicating an error. In cPanel, I created the database and set the user, password, and all access on... but that user and password won't work here. cPanel doesn't show me the path to the database, so for the server I'm just entering the actual site domain.

This is on my own server, so this should be working easily... but it continues to hang at the database information. Is there a specific path on the server/host that must be specified?

What am I missing here? Thanks in advance for any help you can provide...

Sign in to reply to this post

Jimmy Wu

If your Database Server is on the same server as your PowerStore, have you tried using localhost to connect to the server?

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...