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Checkout Error

Thread began 3/09/2010 8:29 am by tonygmg362159 | Last modified 3/10/2010 1:01 pm by Jason Byrnes | 633 views | 5 replies |

tonygmg362159

Checkout Error

I keep getting a checkout error when i go to purchase a product. I have specified the paypal express payments, entered sandbox details from paypal but it keeps saying checkout failed. Any idea's?

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Jason ByrnesWebAssist

add the following code to your pp_checkout_failure.php page to get the response back from the gateway to help determine why the transaction is failingL

php:
<?php   

 
if(!session_id()) session_start();  
 if(
$WAGLOBAL_Gateway == ) {  
     echo 
"<p>Direct Pay: <br />";  
     echo 
"Full Request: ".(isset($_SESSION["PP_DirectPayment_postedValues"])?htmlentities($_SESSION["PP_DirectPayment_postedValues"]):"n/a")."<br />";   
     echo 
"Full Response: ".(isset($_SESSION["PP_DirectPayment"])?htmlentities($_SESSION["PP_DirectPayment"]):"n/a")."<br /></p>";   
     echo 
"<p>Express Authorize <br />";  
     echo 
"Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />";  
     echo 
"Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br />";  
     echo 
"<p>Express Process: <br />";  
     echo 
"Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />";  
     echo 
"Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>";  
 }  
   
 if(
$WAGLOBAL_Gateway == 2) {  
     echo 
"<p>Auth Net: <br />";  
     echo 
"Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION['WAAuthNet_postedValues']):"n/a")."<br />";  
     echo 
"Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>";  
 }  
   
  if(
$WAGLOBAL_Gateway == ) {  
     echo 
"<p>Express Authorize: <br />";  
     echo 
"Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />";  
     echo 
"Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br /></p>";  
     echo 
"<p>Express Process: <br />";  
     echo 
"Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />";  
     echo 
"Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>";  
  }  
    
 if(
$WAGLOBAL_Shipping == 1) {  
     echo 
"<p>UPS: <br />";  
     echo 
"Full Request: ".(isset($_SESSION["WA_Store_Cart_UPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullRequest"]):"n/a")."<br />";   
     echo 
"Full Response: ".(isset($_SESSION["WA_Store_Cart_UPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullResponse"]):"n/a")."<br /></p>";   
 }  
 if(
$WAGLOBAL_Shipping == 2) {  
     echo 
"<p>FedEX: <br />";  
     echo 
"Full Request: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullRequest"]):"n/a")."<br />";   
     echo 
"Full Response: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullResponse"]):"n/a")."<br /></p>";   
 }  
 if(
$WAGLOBAL_Shipping == 3) {  
     echo 
"<p>USPS: <br />";  
     echo 
"Full Request: ".(isset($_SESSION["WA_Store_Cart_USPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullRequest"]):"n/a")."<br />";   
     echo 
"Full Response: ".(isset($_SESSION["WA_Store_Cart_USPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullResponse"]):"n/a")."<br /></p>";   
 }  
?>
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tonygmg362159

Hi jason,

Not sure if i put the PhP in the right part of the page but this is what returned onto the page:

Express Authorize:
Full Request: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents"><Username>tony.g_1268141072_biz@newcollege.ac.uk</Username><Password>268141044</Password><Signature>tgm09</Signature><Subject/></Credentials></RequesterCredentials></soap:Header><soap:Body><SetExpressCheckoutReq xmlns="urn:ebay:api:PayPalAPI"><SetExpressCheckoutRequest><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><SetExpressCheckoutRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents"><OrderTotal currencyID="GBP">20.00</OrderTotal><ReturnURL>http://tgmwebdesign.co.uk/PowerStore300/pp_confirm.php</ReturnURL><CancelURL>http://tgmwebdesign.co.uk/PowerStore300/pp_cancel.php</CancelURL><PaymentAction>Authorization</PaymentAction></SetExpressCheckoutRequestDetails></SetExpressCheckoutRequest></SetExpressCheckoutReq></soap:Body></soap:Envelope>
Full Response: <?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string">tgm09</Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><SetExpressCheckoutResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2010-03-09T18:46:54Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">2e088cfe6524f</CorrelationID><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Security error</ShortMessage><LongMessage xsi:type="xs:string">Security header is not valid</LongMessage><ErrorCode xsi:type="xs:token">10002</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode></Errors><Version xmlns="urn:ebay:apis:eBLBaseComponents">2.20</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">1212010</Build></SetExpressCheckoutResponse></SOAP-ENV:Body></SOAP-ENV:Envelope>


Express Process:
Full Request: n/a
Full Response: n/a

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Jason ByrnesWebAssist

So, the error being returned from paypal is "Security header is not valid":
<LongMessage xsi:type="xs:string">Security header is not valid</LongMessage>


This error means there is an issue with the API Credentials you are supplying.

Double check that you are using Valid API Username, API Password and API Signature value.

This can also happen if you set the cart to use the sandbox and are using live api information or vie versa.

Before using the API Information, PayPal requires that you accept the billing agreement. If you have not accepted the billing agreement, you may get this error.


If you are positive that you are using valid API Information, try requesting new api credentials, sometimes the API credentials are just bad.

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tonygmg362159

Hi Jason,

My fault i forgot to tick the box to say i was entering sandbox mode, and i entered the wrong info in!!!! Thanks

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Jason ByrnesWebAssist

No worries. Glad to hear it is working.

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