close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

need support ticket

Thread began 3/04/2010 2:29 pm by cgoetzman388797 | Last modified 3/11/2010 5:30 pm by Jimmy Wu | 1999 views | 7 replies |

cgoetzman388797

need support ticket

I installed the surveyor extension and have been unable to get it to work. I keep getting the Java error opening file WA_Progress.....

I completed the suggested steps of deleting the .dat file numerous times. with and without restarting the machine in between with no result. I have attempted deleting the extensions and the extension manager just locks up. Now dreamweaver will not start at all.

I need what ever assistance you can provide ASAP

Thank You

CG

Sign in to reply to this post

Jimmy Wu

With Dreamweaver and extension manager closed, try renaming the configuration folder. The one that the .dat file is contained in. This will have the effect of disabling all your extensions. After you've renamed the configuration folder, open extension manager and remove surveyor. Then install it again. Let me know if you still get the error.

Sign in to reply to this post

cgoetzman388797

renamend config folder

Then uninstalled/ reinstalled and still getting the same error.
I have saved screen shots of the javaScript errors.

Can someone call me to help me get this figured out?

Thanks,

Christian G.

Sign in to reply to this post

Jimmy Wu

Could you post up the screen shots so I know what the error you are getting so I know what I'm working with? Also, what operating system and which version of Dreamweaver are you running?

Sign in to reply to this post

cgoetzman388797

Screen Shots of the Dreamweaver Errors

they are attached

Thx

Sign in to reply to this post

Jimmy Wu

I have opened up a backend support ticket to take a look at this issue with you. You can check this ticket by logging in to your account at www.webassist.com and checking your support history.

Sign in to reply to this post

cgoetzman388797

Thank you

Is there any phone support available?
What is the ETA for a fix?

Sign in to reply to this post

Jimmy Wu

There is phone support if a phone call is necessary. In this case it would have to depend on if we are able to reproduce the issue or not.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...