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Sculptor stopped working

Thread began 2/15/2010 6:14 am by paul352948 | Last modified 2/17/2010 3:11 pm by Eric Mittman | 2112 views | 5 replies |

2/15/2010 6:14 am | #1 paul352948

Sculptor stopped working

Expression Web - Sculptor has stopped working - un installed - reinstalled no joy

When reinstalled Sculptor is an option in the menu , the outline box shows then disapears then the option isnt available in the menu options

What to do please

2/16/2010 11:32 am | #2 Eric Mittman

What is the version of Sculptor and Expression that you are working with and what is the OS?

Also, when you reinstalled did you go through the control panel to uninstall it first?

2/16/2010 2:27 pm | #3 paul352948

Expression Web1 (12.06211.1000)SP1 MSO (12.0.6425.1000)

Operating system XP

CSSSculptor104

Control Panel unistall - No

Regards

Paul

2/16/2010 5:49 pm | #4 Eric Mittman

Try to uninstall this from the control panel > add remove programs. If you completely remove it through this uninstall it should clear it out for you and allow you to re-install it by double clicking on the installer. Please give this a try and let us know if it works for you, if not I can get a ticket opened for you on this.

2/17/2010 12:06 am | #5 paul352948

Hi , followed your instructions - same problem -

Can you raise ticket please

Regards

Paul

2/17/2010 3:11 pm | #6 Eric Mittman

Sure thing, the ticket has been opened up for you. To check the status or update the ticket login and visit your support history.

supporthistory.php

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