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Theme-It GMC3 - Will not activate. Cannot Use

Thread began 2/15/2010 3:51 am by thewebteam297175 | Last modified 2/21/2010 9:21 am by Ray Borduin | 445 views | 9 replies |

thewebteam297175Beta Tester

Theme-It GMC3 - Will not activate. Cannot Use

I just around to this GMC3 version - installed from the email attachment you sent.
Installed via Adobe Ext Manager - no problems >>> Launch DW CS4 >> loaded up a basic HTML page > tried to use Theme It - immediately got a Javascript error and blank dialogue box >> COULD NOT USE Theme it at all.

Javascript Error was
"While executing onLoad in wa_themeit_serial.htm ... At line 219 of file C\:......\ThemeIt\Library\Shared_ser_Macativation.js" document.formLayer.document has no properties".

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Justin HoodWebAssist

Thank you for your post of this issue.

We have gone back and ran several different scenario tests involving activation and have not come across this error.

Were you updating from a prior beta build of Theme-It? And if so, did you remove the existing build prior to installation? If the answer is 'yes' to both, please delete Dreamweaver's cache file and attempt to activate Theme-It again:




For Windows users

1.
Close Dreamweaver.
2.
Open a Windows Explorer window.
3.
In the Address bar enter %appdata% and click Enter.
4.
Open the Adobe directory.
5.
Open the Dreamweaver folder for the version of Dreamweaver you are using.
6.
Dreamweaver CS4 users only – open the en_US directory.
7.
Open the Configuration directory.
8.
Locate the WinFileCache.dat file. There may be some other numbers appended to this filename.
9.
Press Delete to delete this file.
10.
Open Dreamweaver.
Note: If the problem persists, you may need to uninstall your extensions, reinstall them, then delete the WinFileCache.dat file and open Dreamweaver.


For Mac OS X users

1.
Close Dreamweaver.
2.
Open your OS X Finder.
3.
Navigate to the following directory.
Dreamweaver CS4 /users/[username]/Library/Application Support/Adobe/Dreamweaver CS4/en_US/Configuration/
Dreamweaver CS3 /users/[username]/Library/Application Support/Adobe/Dreamweaver 9/Configuration/
4.
Locate the MacFileCache.dat file. There may be some other numbers appended to this filename.
5.
Press Delete to delete this file.
6.
Open Dreamweaver.
Note: If the problem persists, you may need to uninstall your extensions, reinstall them, then delete the MacFileCache.dat file and open Dreamweaver.
Common





If you are still encountering the issue, please reply with your operating system version as well as a list of other WebAssist extensions you have installed so that we can look into this issue further.

Thank you.

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thewebteam297175Beta Tester

Hi. ThemeItGMC3. I DID uninstall the previous version of ThemeIT before installing this one

After the error I got a few days agao I uninstalled ThemeIt GMC3 and re-installed - same error !

I have just tried following your instructions above TWICE and I still get the same error. The Ext Managae runs fine - ThemeIt is listed there. I load a very basic HTML file up and try to insert/ load ThemeIT and get the same error and black Activation dialogue box every time. I cannot use ThemeIT on my DW laptop. I am using DW CS4(4117) on Windows XP SP3.

I do have another laptop (Vista) - id I get time I will try it on there.

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thewebteam297175Beta Tester

"BLANK Activation dialogue" (Sorry for typo)

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thewebteam297175Beta Tester

OK Justin, hold fire... I just discovered none of my Web Assist Exts work - so not sure if it's a DW problem / Ext Manager / or something else. So I will un-install my Extenstions & re-install DW & start from scratch... ( a pain !!! ). I'll report back later. ;-)

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Justin HoodWebAssist

After some more testing on our end, I believe this is a real issue and that it is a result of not having an active internet connection (or possibly a connection being denied to Dreamweaver).

Does your laptop have internet access?

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thewebteam297175Beta Tester

That's interesting - maybe the firewall on this Dev laptop is set to block Dreamweaver - I'll check - if so that would explain why none of my web assist exts were working - (after I de-installed / re-installed DW ) !!

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Justin HoodWebAssist

It is definitely an issue that comes from not being able to reach the net and it currently exists in several products.

Thanks to your help, it has been addressed and all future builds of all products will work properly in this scenario.

Thank you!

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thewebteam297175Beta Tester

I think you are right! I checked my firewall and DW was blocked - after unblocking it I was able to run Web Assist extensions. And in my opinion this is a fundamental problem. I personally don;t think once you have bought and registered the product you HAVE to be connected to the web to use it.

There does seem a proliferation of software products that now insist on registration via the web, probably because of security/pirating. I personally work in many regions of the UK, travel and 'live' in hotels + I have a base in rural Spain - therefore Internet Connection is not 100% reliable or available yet I still like to work/develop sites using my Dev laptop / server set-up.

I also used to work for a UK Bank's IT dept' on an internal network (INTRANET) where (for bank security) we had no Internet connection on the Dev' machines and always needed to install via disk or flash mem after a rigourous procedure of anti-virus scan/red tape... (nothing happens quickly in banks !! ). I guess your very useful Exts maybe wouldn;t work in a similar setup ?

As a gloabal supplier of software I guess Web Assist should expect this ?

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Ray BorduinWebAssist

You only need to be connected to activate initially. It should then continue to run for several months without needing an internet connection again. If that is not the case it could be a bug.

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