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install issue version 3

Thread began 2/12/2010 3:13 pm by black194857 | Last modified 2/17/2010 7:20 pm by Jason Byrnes | 1120 views | 9 replies |

black194857

install issue version 3

Hi all,

I am trying to get PowerStore 3 to install on a dedicated server that I lease. I have gotten past the first set of checks in the wizard and have filled out the mysql data screen. When I try to move on I get a http error 500 and cannot see anywhere, logs etc, what is wrong. Any thoughts?

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Jason ByrnesWebAssist

If you are suing IE to run the install wizard, try using a differant browser, IE may not be showing the full error.


If this is your local computer, you may also need to configure IIS to show the full error:
1) Go to Control Panel > Administrative Tools
2) Open the IIS control panel and open the ASP option
3) At the top of the ASP control area select Display: Friendly Names
4) Now go down to the Compilation area and expand Debugging Properties
5) In debugging properties make sure to set Enable Client -side Debugging, Enable Server -side debugging, and Send Errors to Browser to TRUE. Make sure to click the Apply on the right side of the page.
6) After setting the debugging you must go back to the IIS control panel and using the controls on the right side restart the server.

This will enable debugging info to display when an error occurs.

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black194857

more ideas?

I am running 2003 server, but knew where that was. no change. I have MSSQL 2000 and 2005 on this box as well as MYSQL. can that be the issue? Other ideas?

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black194857

installed other broswer

I installed Google Chrome to see what it would do. Instead of an error, I see a blank page. when I veiw source I see the code through line 91 of 2.php.

Does that help?

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Awemaker

Same issue here- moving on to Step 4

Same issue here- when moving on to Step 4.

Blank screen in Chrome. Firefox. Explorer.

Page loads, is blank.

Page Source:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=windows-1252" http-equiv=Content-Type></HEAD>
<BODY></BODY></HTML>

I am running tons of PHP / MySQL programs on my server. I'd say PHP problem, but I hired you as the experts when I bought it, so good luck!

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Jason ByrnesWebAssist

most likely error reporting is turned off in the php.ini file so the error is not displaying.


add the following code at line 1 to turn on error reporting:

php:
<?php

error_reporting
(E_ALL);
ini_set('display_errors','on');
?>



once we know the error we can look into the cause.

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black194857

I had error reporting on as part of my testing, but added the code to 2.php as a good measure. unfortunaly, no change.

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Jason ByrnesWebAssist

can you post the source code that you see in the browser for 2.php

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black194857

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><!-- InstanceBegin template="/Templates/install.dwt.php" codeOutsideHTMLIsLocked="false" -->
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<!-- InstanceBeginEditable name="doctitle" -->
<title>Step 2 - Installation Wizard - PowerStore 3</title>
<!-- InstanceEndEditable -->
<style type="text/css" media="all">
<!--
@import url("css/install.css");
@import url("../css/milkbox/milkbox.css");
-->
</style>
<script type="text/javascript" src="../js/mootools-core.js"></script>
<script type="text/javascript" src="../js/mootools-more.js"></script>
<script type="text/javascript" src="../js/milkbox-yc.js"></script>
<!-- InstanceBeginEditable name="head" -->
<script type="text/javascript">
window.addEvent('domready', function() {
$('video-db').addEvents({
'click': function(e) {
e.preventDefault();
this.set('title', this.retrieve('mb-title'));
milkbox.showGallery({gallery: 'step2'});
},
'mouseover': function() {
this.store('mb-title', this.get('title'));
this.set('title', '');
}
});

if(document.databaseForm && document.databaseForm.server) document.databaseForm.server.focus();
});
</script>
<!-- InstanceEndEditable -->
</head>
<body>

<div id="outerWrapper">
<div id="header">
<a href="http://www.webassist.com" target="_blank"><img alt="WebAssist" src="images/webassist.png" /></a>
</div>
<div id="contentWrapper">
<div id="step">
<h1>PowerStore 3 Installation Wizard</h1>
<p>Step <strong><!-- InstanceBeginEditable name="currentStep" -->2<!-- InstanceEndEditable --></strong> of <strong>7</strong></p>
</div>
<div id="content">
<p class="instructions">
<!-- InstanceBeginEditable name="instructions" -->
The Installation Wizard will add all the necessary database tables to your live database. It is recommended that you create a new, empty database to use for PowerStore.
<br /><br />
<a id="video-db" class="video" title="<strong>Managing your live database settings</strong><br />Obtaining your database connection settings and changing your password." rev="width:800,height:695" rel="milkbox[step2]" href="http://assets.webassist.com/solutionrecipes/general/db_settings/change_db_pass.swf">Video Tutorial:</a> View this tutorial for instructions on obtaining your database credentials.
<!-- InstanceEndEditable -->
</p>
<!-- InstanceBeginEditable name="content" -->
<div class="splitsection">
<h2>Database Information</h2>
<p><span class="required">*</span> denotes required field</p>
</div>
<form method="post" action="2.php" name="databaseForm">
<fieldset>
<p>
<label>Server / Host Name:</label>
<input type="text" name="server" class="" value="" /> <span class="required">*</span>
</p>
<p>
<label>Database:</label>
<input type="text" name="database" class="" value="" /> <span class="required">*</span>
</p>
<p>
<label>Username:</label>
<input type="text" name="username" class="" value="" /> <span class="required">*</span>
</p>
<p>
<label>Password:</label>
<input type="password" name="password" class="" value="" /> <span class="required">*</span>
</p>
</fieldset>
<div class="buttons">
<input type="image" src="images/btn_next.png" />
</div>
</form>
<!-- InstanceEndEditable -->
</div>
</div>
<div id="contentWrapperCap"></div>
</div>

</body>
<!-- InstanceEnd --></html>

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
login.php

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