Hi Jason
Have checked all details - but all connections are OK, I have also tried to my ntlworlhd.com server and that took and age before timing out.
Have rebooted server but no change - have asked WebFusion for location of saslauthd is to restart - awaiting their as to often slow response
AuthSMTP have asked what authentication method is in use - i.e.
PLAIN, CRAM-MD5 they recommend CRAM-MD5 - is this set by UE or the server please?