I think we all get frustrated when we're working on something and it's not working as we expect (whether it's WA's shortcoming or not). You all have much more knowledge than me, but it strikes me that some of these extensions - especially FormBuilder - do a lot of things and are by necessity complicated.
That's not to say documentation couldn't improve and I know WA is working on this because they sent me a questionnaire asking how to improve it. My feeling is more focused tutorials for common tasks like How to email a form; A form with an attachment; A newsletter, etc. But we all come from such different backgrounds, with areas we know a lot about and other areas that we know nothing about, including what others would just assume, I think it's difficult to construct Help files that encompass that without them becoming overwhelmingly detailed. Being able to write a post with what I want to do, and what problems or questions I have is ideal if I can get a timely answer. Which I think I do.
Week-end support would be nice, but I have to say that as far as support goes, I think WA is awesome. I'm not trying to kiss up here, I really mean it. Most days I not only get an answer to my question that day, but usually within an hour or two. And it's not just limited to a product link or telling me how their product works - or if my issue is not their product's fault telling me it's not their problem. They help me figure out what I'm doing wrong many times, or better ways to approach the problem. I don't know how to put a price on that kind of support, but it's very much appreciated.
So I do feel Doug's pain as I have also recently gone through this - and am still going through it. But I'm amazed at how much I've learned in the last month, and how that is by and large the result of the timely and focused support from these forums. Hopefully we can provide feedback that will help WA to improve their documentation and products but I also think they deserve a lot of praise.
