ya well at least you didn't have to wait 2 weeks and was given another tech engineer! I got Jimmy Wu and he is suppose to call me tonight but his real quick to answer my log post so it should be ok. I'm about to start calling and asking for specific engineers! lol But hey its free right? I remember when I first got Web Assist they only gave me 3 support calls for a whole suit so I can't complain to much.