No, that's all set-up, but evidently because her account was suspended meant it had to be re-activated. I finally got through to the right department at PayPal to get it done.
What's so confusing is that everyone says "you have to accept the billing agreement" but there is no such link anywhere on the PayPal site. The reality is PayPal has to accept you as a Website Payments Pro user and then the account is cleared.
Thanks for the help anyway - Joe