If a support incident is opened that is the most important thing. It will go to support from there if they are able to reproduce it they will either respond with a work around if they can find one, or forward it to an engineer. Even then there may be no quick fix, so you may not get one.
It is when it is a bug that support can't fix directly that it can stay in support longer... maybe even a week or two if it requires engineering time, QA, and other attention to address.
In this case there will probably be no quick resolution since it appears to be a bug in the tool that has a work around... it won't get a high engineering priority. However it will be addressed in time once reported... everything is.
By submitting a support incident you will at least ensure that it will be fixed in the next dot release and the more issues are reported the faster that dot release will be created.
