close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

session lost in middle of checkout

Thread began 10/19/2010 8:06 am by sam308940 | Last modified 10/19/2010 1:55 pm by sam308940 | 1050 views | 5 replies

sam308940

No I have not been able to reproduce the issue.
Only the client has experienced the issue.

But I am wondering if its perhaps a mac issue.
I do not have a mac to test on so I wouldnt beable to reproduce it if that were the case.
And I also wonder if its related to just her - but she hasnt experienced this on any other sites that she shops on either....

And the confusing thing is that whenever she gets this error, she is able to just redo all her steps, and finish checking out. So what leads her to have the error, when she repeats, she doesnt get the error at all. Its the same items in the cart, the same checkout info, etc.


if you have any ideas of where i should be looking for troubleshooting this, that would be great. I have asked to to call me asap the next time it happens so that i can run some tests right then. so id like to get the ideas of what to test.


my theory that i want to test is that it has something to do with the mac in particular and when the transition from the unsecured cart view page, moves to the secured checkout.
i believe that during the transition SOMETIMES the session is lost.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...