close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

session lost in middle of checkout

Thread began 10/19/2010 8:06 am by sam308940 | Last modified 10/19/2010 1:55 pm by sam308940 | 1047 views | 5 replies

sam308940

session lost in middle of checkout

Hi

I have a client that enters her orders online (ie orders that she receives offline).
Anyways - she has experienced an issue three times now that conerns me greatly.
In the middle of shopping/checkout she has gotten to "cart empty" notice.

the first 2 times this happened, she was actually checking out.
after entering billing/shipping info and clicking continue - which should move her to the page to confirm her order - she was instead shown "cart empty".
she was using safari on a mac.
after the error she went back and added items to the cart
and the billing/shipping info wasnt saved when she continued checkout.
it was completely fresh session.


the third time she switched over to firefox (on a mac)
and the same thing happened except it happened on the confirm page (final order button)
AND afterward she went back and added items to the cart
and the billing/shipping info wasnt saved when she continued checkout.


I cannot think that this is a scripting issue.
Am I right to think this is a server related issue?
Its the server that is loosing the session right?
We are using blue razor (a godaddy company) and I have concerns over thier servers for other reasons. (customer already had this hosting and wanted to stay with them).

Could it be on the user end?
Im thinking - is it possible that say her internet disconnected momentarily and then reconnected. Would this clear her session?

Any insight/help into this would be greatly appreciated.

Thanks
Sam

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...