The steps taken
Thanks again Eric,
Well the steps I have taken were excatly as the solution recipies video immediately under the Solutions Recipies > Introduction to Security Assist (this page <a href="http://www.webassist.com/support/securityassist/">http://www.webassist.com/support/securityassist/</a>.
I followed the following videos to the tee:
Running the wizard (Interactive Tutorial)
Setting up Log In (Interactive Tutorial)
Modifying Registration (Interactive Tutorial)
Changing the Update Profile (Interactive Tutorial)
Creating a New Password page (Interactive Tutorial)
Updating Send Password (Interactive Tutorial) - in this particular video is the part where I experience the problem -- around where the video frame is 33/105.
I can send you the code from the page(s) if you want.