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Delay in Receiving Registration and Store Emails

Thread began 5/25/2010 7:53 pm by donegan | Last modified 5/27/2010 5:16 pm by donegan | 1183 views | 4 replies


Originally Said By: Eric Mittman
  Did you have this working on a testing server? Changing the store to use the sandbox versus live server has no effect on the email code. When a user registers they should receive the email. Have you tested out the user registration portion to see if you get a verification email?

Also, are you specifying to cc or bcc your email address in the admin settings for new orders? As a test you can try putting back in sandbox mode then test this out again to confirm that you are getting emails. If you have changed servers then you might need to update your SMTP server in the site settings. Please post back and let us know the results of your testing.  

Hi Eric,

Thanks for answering my message.

The answer to all of the questions in your message is yes.

While testing the site in the Sandbox is had the blind carbon copy (bcc) and carbon copy (CC)
set up and did receive emails.

I left the bcc and cc settings in tact once the site went live to make sure everything was working correctly.

This morning I called PayPal to have them test the site to make sure it was again working properly. It is.

What we discover was the following.

First I should tell you I am using "PayPal Express" in this Store.

I have visitors to my site that go through the process of placing an order but at the point of clicking the submit
button they stop the process.

To PS3 this looks like the customer has placed an order since they went to Paypal and logged in, so it updates
the Admin Section of the Program as if there were a sale but in fact no sale was made.

I check each customer record with Paypal and in fact no sales was made.

I called one of the customers and was told they wanted to check what the finally price
would be with shipping and tax before placing the order. Then decided not to place the order.

WIth PayPal Express they do not see this until after they log in to Paypal and then are switched back to my
site to finalize the Order.

I just wish I had sees this possibility during the testing with the Sandbox.

I wish I could figure out how to stop this from happening. so that I will not have the
impression that all the orders are valid when in fact they are not.

Any help with this would be appreciated.

I am thinking PS3 needs a cancel button next to the submit button so that the customer can opt out of the
sale and not just leave the page.

The cancel button will empty out the shopping cart at the same time it cancels the sale.

If the program already does this let me know.

Again, I am using PayPal Express in this Store and have Flat Rate Shipping set up.

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