Thanks Mike. I agree with all of what you said except getting help from others. I have not posted a lot of messages to the forums, but the ones I have rarely get responded to by anyone besides WA reps. And the wait while under deadline yes of course can be frustrating. Whether my questions were answered quicker or not with the one-on-one, the perception was that I was getting more focused and timely attention. As a customer, that's important to me. The other option of course is to get more self-reliant than depending on companies like WA to streamline my workflow. If I'm spending money and the streamlining isn't happening because I'm going through days of resolution on one issue via the forums, might as well just learn this stuff myself. Which I am also working into my time these days too. I do think WA marketing does a heck of a job selling these products as working out of the box. My experience is I spend a lot of time trying to get them up and running. Yes mostly because of my inexperience, but isn't that supposed to be the point of WA extensions. To simplify that for the various user levels out there. That's the marketing spiel anyway.
