I completely agree that the forums is tremendously inefficient to get timely help AND resolution compared to the way it used to be done. Nothing worse really than having to spend hours and usually days involving several back and forth messages. I'm under deadline and today trying to get some answers to questions on multiple WA products and I keep checking back and nothing. All the while knowing it's Friday and if I don't get some help today I'll have to wait until Monday at the earliest. I realize others have issues needing resolution too, but that doesn't make mine any less urgent. My impression is that WA doesn't have the support staff to capably handle the volume of support needs for us customers. In the meantime, the WA 'solutions' are giving me fits that I'm spending inordinate amounts of time trying to figure out on my own while I wait and wait and wait...
