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Customer feedback and support model request

Thread began 4/14/2010 8:16 am by neil.batchelor254136 | Last modified 4/28/2010 11:47 am by neil.batchelor254136 | 3106 views | 10 replies

yogastudents362523

Originally Said By: carlene
  You have a dedicated enough group of users  


Yup.

Originally Said By: carlene
  We haven't given up on your company or your products!  


Getting close.

Originally Said By: carlene
  Most disappointed customers will simply walk away from a brand if they're disappointed.  


Getting close.

Originally Said By: carlene
  They won't invest any time in trying to help the company improve the brand/products. You have a truly great brand in the making.  


Absolutely agreed.

Originally Said By: carlene
  Your products are so close to being perfect time-savers for web developers.  


Emphasis on web developers.

Originally Said By: carlene
  ... never underestimate how complicated their software is to use  


Sage advice.

Originally Said By: carlene
  No-one else is making these kinds of Dreamweaver extensions.  


... yet!!! ...
It's just php code plus some imagination, after all. What WA has done is proven the existence of a demand. And where there is a demand ... someone eventually steps in.

Originally Said By: carlene
  ... I'm not giving up on the products  


Thinking about it, though.

Originally Said By: carlene
  I'm sure I'm not alone here.  


I'm quite sure you ain't.

Originally Said By: carlene
  - And on a side-note may I add that Jason Byrnes and Dani and Eric Mittman and many of your support team are TOP NOTCH! Please give them all raises. ; )  


Absolutely, totally. Hats off.

And ... one further comment ... It's YOUR forum, WA. You can do what you like with it. We all know that.

But next time you want to totally shut down a forum, why not post a message there that that is what you are doing ... and/or leave a message there, saying that that is what you have done. You can even delete all the messages. But just to shut it down? Without a word? You don't even have to give an explanation. Just say that that is what you have done. But to do it and then pretend you haven't actually done it (which is what saying nothing at all implies)?? Food for thought, there. Leaves people wondering a bit.

Life is filled with problems that we meet. We are ultimately judged by how we respond to them.

As others said in a different thread ....

  Interesting. This thread has 'dissapeared'  


and

  It looks shady, from an existing customer standpoint.  


and

  Why the cloak and dagger ...  


and

  I give it 48 hours before this thread disappears  



I would give the link to that other thread in which those comments were made ... but under the circumstances ... best say "Bye now".

Oh yes ... Let's just be clear. These are great products, and WA is still managing to be a great company. I wish the products and the company well.

Bye now.

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