I for one like this way better than it was when I first bought Super Suite a couple years ago. Back then you were allocated 12 support cases (if memory serves). I was totally green and was afraid to use any of them for fear a real problem would come up and I would get stuck paying for support when I really needed it. So I struggled for a long time on issues that could have been resolved right away with a more active forum. Today's forum is much more active. And most of the time I find a solution. Sometimes just by searching.
I do wish that the technical forum was for paid customers only though. Funny thing is I assumed it was up until a couple days ago. I wonder how many people who are not customers of WA have come in, free of charge and downloaded or copy and pasted complete example pages for free. I don't know if they can register and post questions or not, but they can read all the help and files.
The forum should be for members only. There could be a public pre sales section.
TroyD
