Nice to be talking to someone from Weston-Super-Mare. Seems so far away from here!! Also considerably decreases the chances of being misunderstood, which seems to happen to me a great deal.
... as a user of oodles of software I'd say WA is pretty good 
The problems only arise when pretty good is not good enough.
... for what is essentially free support.
Point taken ... but a person also buys stuff with the expectation that it will work, and that when it doesn't, its Creator will do something about it. Part of the implicit if not explicit contract.
Most companies wont support anyhting thats been modified or changed let alone help you to get it to work.
You have a point, but it also depends on what kind of an analogy you want to use to describe the overall process.
Let's try this. When I purchase an "ordinary" synthesizer, I just expect it to work. All I expect to do is take it home, push this button, push that button, and get a sound that is respectably like a harp, banjo, or whatever.
However ... if I buy a MODULAR synthesizer (and I believe the analogy is valid in that that is essentially what WebAssist products are), then I am buying something that the manufacturer in fact expects me to mess around with. I can create a violin sound using FM (frequency modulation) synthesis, or subtractive synthesis, or physical modelling, or a variety of other methods. And ... I expect to create a sound that is respectably like a violin or anything else I want, no matter which method I use. I expect that, and I also expect all the modules to create that to WORK. If they don't then that is in fact the manufacturer's problem. The manufacturer's job is to make modules that are robust enough to withstand all the tweaking that I as a developer and creator of sounds can be expected to do -- and in agreeing to build a modular synthesizer, the manufacturer has signed a contract with me to support me through the variety of amazing configurations I can take his or her product through. That's because that's what a modular synthesizer is, and that's what it is supposed to do. And ... as I have been able to do using WebAssist products, you can in fact learn a very great deal about instruments, acoustic theory, and musicianship in general, playing around with modular synthesizers as opposed to the out-of-the box variety.
In this situation, I believe that to be a fairly apposite analogy.
Yes ... WebAssist is doing a pretty good job, but it seems to be up in the air right now exactly who or what the customer base is ... whether it's people who like to buy modules so they can build sounds and synthesizers of their own with the modules provided, or whether it's people who want the out-of-the box stuff. There's nothing wrong in focussing on either market. The companies who make modular synthesizers, however, are very few and far between, and it's always sad to them shifting over from one arena to another. Not unusual, but generally sad, when you prefer to tinker (and even, for a lot of the people here, make your living at it).
I've checked the above over a couple of times, and if there's anything left in it that causes any offence to anyone then please accept apologies in advance because it really wasn't intended.
Bye now.
