reply appreciated!
Of course, 'why' one thing is fixed and another is not IS POLITICAL since there is no democracy in the decision; it's based in hierarchy and it's based in squeezing out of employees and customers what one can. So, we shall skip that argument about the accepted falsification of social reality.
I did explain that I was getting tired of seeing the climate of "support" change to a more capital-extractive one; it is decision-making, afterall, that comes in the same world where banks are sucking the life-force from every crawling sentient being....
Thanks for re-stating, in part, what I posited.
The documentation would be very nice to download in one manual, like when I get a phone book. I do not need to download the A's, then download the B's, etc. It all comes as a single entity. The world of hyperlinks fragments everything into chunks that once printed do NOT re-connect in the printed world. It makes reading impossible unless your face is glued to a screen and your fingers are bopping you back-and-forth across the hyper-real. That is NOT intuitive. It's why a published book will continue to triumph in form over the spaghetti of hyperlinks. Nonetheless, it is no more difficult to provide an un-fragmented PDF. That was a suggestion I made back when I first bought the Super Suite.
As one who actually spoke with customers in high-tech )Intel, Mentor Graphics Corporation, Tektronix, etc.) and who conducted user testing (recording the problems of drop-down menu logic, documentation, tutorials, interface hopping, etc.) it is considered cheaper and cheap support to not avail full documentation, whether costing extra or not. I recommended to Lynda.com that they should contact you to write online/interactive tutorials for WebAssist tools. It would help us as users, you as a pennywise company in tough times, and them as well. Please consider it if they call, or better, call them. It's a win all around and I will shut up, applaud, and be your fanatic-advocate.
So, I will look for the feature comparison table I requested between v2 and v3 of Powerstore. I do not think it exists. Support would do themselves and us all a favor to create a table like one finds on sites comparing themselves to other products or at Adobe where they compare what comes in each of their variant CS4 suites. It really helps to not have to infer what changed when you guys know exactly what changed and how. We would rather do our jobs than marketing tasks.
So, thanks for replying. I would also like to know if there will be a v3.1 and what criteria makes that differ from a 3.0.1, and in both cases if I am expected to pay for every bug fix. Remember, bugs are not what I am buying, so why should I pay for them getting fixed either!
best wishes,
chris
