I would be interested to hear other people's opinions of the support too. We actualy spend a large percentage of our product sales price on support because of the complexity of our products and flexability of what they are capable of. We already put 100% of our profits back into the products and thier updtes and support, so we would have to raise or prices to afford more support, so it would be a risk, but if that is the overwhelming opinion we could try to put more resources into support.
I think most people feel that WebAssist goes above and beyond in their support, but you obviously have voiced a different opinion. I guess I'll wait and see who else chimes in.
I wanted to post an update to my support ticket regarding CSS Menu Writer 2. Today I remembered a fix I needed to do for an issue I had long ago with an eCart upgrade. The issue was resolved by deleting the Dreamweaver WinFileCache file and re-starting Dreamweaver. I tried that today, and it solved my issue with Menu Writer.
This afternoon, after already fixing this issue myself, I finally heard back from tech support suggesting I try this very thing. Too bad it took support until Thursday afternoon to suggest this fix on an issue I submitted a ticket on last Monday.
Ray, your statement about having to raise prices in order to provide proper support is one I don't buy into. It's like having a company motto of "Quality, Service, Price...Pick one."
