I would be interested to hear other people's opinions of the support too.
We actualy spend a large percentage of our product sales price on support because of the complexity of our products and flexability of what they are capable of. We already put 100% of our profits back into the products and thier updtes and support, so we would have to raise or prices to afford more support, so it would be a risk, but if that is the overwhelming opinion we could try to put more resources into support.
I think most people feel that WebAssist goes above and beyond in their support, but you obviously have voiced a different opinion. I guess I'll wait and see who else chimes in.
Did this help? Tips are appreciated...
