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Checkout Process Failing

Thread began 11/03/2009 8:47 am by heather373214 | Last modified 11/09/2009 2:56 pm by heather373214 | 1665 views | 3 replies

11/03/2009 8:47 amheather373214

Checkout Process Failing

We have had ongoing problems with the checkout procedure in our powerstore version 1. The store works when we test it, using ourselves as a registered user, but it seems that non-registered users are unable to process transactions.

We have different messages happening for customers...some get 'Cart is Empty' while others just keep getting 'kicked out' of the process and can not complete the transaction.

Because it is working when we try to checkout (we've used a PC and a Mac to test), we are unsure of how to even proceed to trouble shoot the problem.

Any help would be appreciated. The web site is www.kookiestationery.com.

Thanks

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