close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

eCart not writing back to database for a significant number of orders, despite successful payment at PayPal

Thread began 3/03/2020 7:06 am by Nathon Jones Web Design | Last modified 8/27/2020 2:32 pm by Nathon Jones Web Design | 384 views | 26 replies

Nathon Jones Web Design

This morning we've had another order on the site that hasn't written to database so I fear the solution recommended above isn't the cause, although I do believe that it's still sensible to have this fix.

What else could be causing this?

PayPal Merchant Technical Support have confirmed that IPN notifications are on, and working, and are recommending that we speak to the cart application developers.

If the database isn't being updated, despite successful payment at PayPal, it does suggest an issue with either confirm.php or pp_confirm.php does it not? Customers have said, albeit it has been vague, that "the page said that the payment had not gone through" which we're having to assume is our checkout_failure.php page but why is it directing to that page if the payment has been successful?

In a lot of cases, customers have then run through the process again only to discover that they've been charged twice.

We just can't get eCart to work on this website, and it's now very seriously affecting the client's business.

I'd really appreciate your help with this. Thank you.
Regards
NJ

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...