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PayPal Payment Results in Successful Checkout But No Products Paid For, Only the Shipping is Paid For. Help!

Thread began 5/10/2019 11:59 am by Robert Crespo | Last modified 5/10/2019 7:00 pm by Robert Crespo | 1052 views | 11 replies

5/10/2019 11:59 amRobert Crespo

PayPal Payment Results in Successful Checkout But No Products Paid For, Only the Shipping is Paid For. Help!

Dear WebAssist,

For the last several weeks I have had a few customers who made a successful payment on my website but the customer never actually paid for any item(s). The only money they were charged was my base shipping rate of $8.50. In all the customer cases where this had happened, it was from a payment made on PayPal and not from a credit card. I tried to debug this issue myself but to no avail. I even tried to recreate the bug, but when I made several live test payments on my website it did not result in any errors. I am going to need someone to help me figure this out once and for all because it has gotten me scratching my head for a few days now. I have attached the FTP credentials below privately for you all to inspect.

Thank you,
Robert Crespo

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