I'm not sure what the issue might be. I don't offer free screen sharing support to help build applications unless a bug is identified in our tools.
I could set up a premier support ticket to look into this with you over the phone with a screen sharing session, but if there isn't an issue with the extension I'd have to charge you for it.
If you are comfortable with this, then give me a call or post a phone number in the private area where I can call you and we can set that up.