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Email body page being completely rejected/blocked by Hotmail/Live.co.uk

Thread began 7/19/2018 8:28 am by Nathon Jones Web Design | Last modified 7/19/2018 6:04 pm by Nathon Jones Web Design | 1511 views | 10 replies

7/19/2018 8:28 amNathon Jones Web Design

Email body page being completely rejected/blocked by Hotmail/Live.co.uk

We have a contact form on the following web page:
www.ballochodee.com/index-testform.php

When submitted, this directs to:
www.ballochodee.com/thankyou.php

...which has the Universal E-mail behaviour. This behaviour uses the page www.ballochodee.com/emailreceipt.php as the template for the e-mail body.

Hotmail/Live.co.uk is blocking this page, no matter what we do. Not even our server support team at Fasthosts could fix it.
This will be affecting every form that uses this behaviour so I'd imagine it's quite an important issue.

Unfortunately, the client in this instance has asked us to completely pull the form as they use a live.co.uk address for their business and haven't been receiving any form enquiries. In short, it's made us look incompetent and we'll likely lose this client now.

Any idea what could be causing this and how we might fix it?

Will provide FTP details below.

Thank you.
NJ

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