I did hear back from the hosting company with the following:
Hello,
Thank you for the update.
This appears to be the correct domain name, however, I am unable to access the administrative area of the CMS. Please note that I have been using those login credentials:
Admin_Username: savio
Admin_Password: 20808acldsk
In order to review the issues in details, could you, please update us here with the correct administrative login credentials?
We will be looking forward to hearing from you.
Kind Regards,
Geoffrey Williams
It seems that because I can't login that they can't determine what the save path should be?
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Actually they just sent me another update:
I am glad to inform you that I have resolved the reported issue. What I have done is to reconfigure the PHP settings for your hosting account and now you should be able to access the administrative area of the website.
If you have any further questions or concerns, please do not hesitate to contact us.
Kind Regards,
Geoffrey Williams
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it looks like it is now working.
Thanks so much!
Chris
