I have the same frustrating problem!
What do you need from me to trouble shoot this? I have spent hours trying to get something to work that I paid $99 for. Costing me SOOOOOO much time and money I can't stand it! I even set up a new hosting account to try to get it to work on a new server, because it works fine under my personal website. But it won't work for my client's website. UGH!!!