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I have a store built with eCart 5 and UE4. I am randomly getting multiple duplicate transactions through PayPal and multiple email receipts with only one database entry.

Thread began 7/12/2015 7:50 am by CRee01385173 | Last modified 7/13/2015 8:03 pm by CRee01385173 | 432 views | 2 replies

CRee01385173

I have a store built with eCart 5 and UE4. I am randomly getting multiple duplicate transactions through PayPal and multiple email receipts with only one database entry.

Customer is using a credit card and going through the normal checkout. It is not happening on all transactions using a credit card. Most recently, July 10th 2015, One customer placed an order and received 11 duplicate emails and we had 11 duplicate charges in PayPal. We had another the same day with 4. However, on the same day we had 2 or 3 others with no issue. I have attached copies of the confirm and UE confirm pages and a screenshot of the PayPal transactions. Any help would be appreciated.

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