Justin, unfortunately it is in a secure backend environment.
Is there another way to determine the issue?
Is it possible to upload the files I sent to a testing area on one of your servers to determine if the _promaps_geocache.xml file is being created and updated?
Are the created files exactly as they should be?
Thanks for your continued help with this issue.
In the meantime could you please send me an example of a correctly written _promaps_geocache.xml file with an address written to it?