Webassist Punishes Loyal Customers So Wait or go Elsewhere
Originally Said By: golegup359373
Dear WebAssist,I have been (for quite some time now) seriously considering purchasing the WebAssist Web Developer Suite or any of your products for that matter. However, I'm a bit reluctant to purchase anything until I absolutely need it, just in case WebAssist releases a major version upgrade to one of its products in the suite. In which case, I would have to repurchase an additional upgrade for that product.
I'm certain WebAssist has already considered a subscription pricing model for its products. But, I'm hoping WebAssist would reconsider this as an option. I would gladly pay a premium (e.g., an additional 20% PER YEAR for the privilege of receiving upgrades throughout the year)?
Don't get me wrong, I do understand you already offer a generous 50% discount on upgrades for individual products and suites. But, a "subscription model" would give me the added sense of "security" (real or not) that I didn't make a bad in descision in purhcasing a product TODAY instead of waiting.
Buyer's Remorse Syndrone:
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1.> "Oh, if only I had waited just a couple more months, I would have received the upgraded product version."
OR 2. > "Maybe I should wait just a couple more months longer, just in case WebAssist comes out with a new version of a product I really want.
Here's my thinking plain and simple: I would really like to purchase the eCart product (or any other product for example) but I've noticed, that their hasn't been a MAJOR version upgrade in almost 2 years! I'm certain WebAssist has been working on a newer version (eCart 5.0 for example), but understandably this information is kept secret.
So, the game I play is: "Do I purchase NOW or wait", "Do I purchase NOW or wait"? , "Do I purchase NOW or wait"?
A subscription model would resolve this dilemma for me. For example: If you sell a product suite for $500, I would gladly pay an additional $100 (20%), knowing that I would receives any upgrades within a year from my original purchase. -- sort of like an insurance policy...
Until then, I'll just have to continue playing the game "buy NOW or wait?", "buy NOW or wait?", "buy NOW or wait?". ------- For NOW, I'm still waiting. Cause, I just hate that feeling of remorse!
:-)
This company likes to reward those who wait. I didn't wait and it ended up costing me $900. I guess it serves me right for doing business with these people. I could have gotten basically the same thing for $19.99 per month. Next time I will go to DMXzone.com for extensions.
