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WebAssist Subscriptions Policy

Thread began 9/11/2009 2:11 pm by support294769 | Last modified 10/04/2009 8:16 am by support294769 | 6436 views | 21 replies

support294769

WebAssist Subscriptions Policy

So after buying the super suite and other extensions over time here is what happend to me.

I misread the documentation on the new library and thought I needed it to continue using my subscriptions.

I was wrong, an honest mistake. I didn't even call in about the activation fee or whatever b/c it's only 49$ BUT here's what happend.....

So I go onto the chat to ask for a refund b/c I bought the thing as a mistake, obviously. I am told that:

"we cannot offer a refund because the system does not allow it"

even though they can waive it?

"yes, because that is BEFORE the transaction"

ok whatever, so a system issue but surely someone can make the call to refund the 49$ outside of the initial purchase channel?

no, they cannot.....

You've got to be kidding me? A loyal extension owner cannot be refunded 49$ due to a system issue? You can't send money any other way than through your initial purchase system?

I feel this is absurd

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