WebAssist Subscriptions Policy
So after buying the super suite and other extensions over time here is what happend to me.
I misread the documentation on the new library and thought I needed it to continue using my subscriptions.
I was wrong, an honest mistake. I didn't even call in about the activation fee or whatever b/c it's only 49$ BUT here's what happend.....
So I go onto the chat to ask for a refund b/c I bought the thing as a mistake, obviously. I am told that:
"we cannot offer a refund because the system does not allow it"
even though they can waive it?
"yes, because that is BEFORE the transaction"
ok whatever, so a system issue but surely someone can make the call to refund the 49$ outside of the initial purchase channel?
no, they cannot.....
You've got to be kidding me? A loyal extension owner cannot be refunded 49$ due to a system issue? You can't send money any other way than through your initial purchase system?
I feel this is absurd