Please work with me, I just sent an email via web form...
Hi, I am in a similar situation, but I feel much worse. I am an individual who is trying to get into web design on my own time (away from work). I purchased an Adobe Suite and then saw Web Assist in August and thought this was a very good idea. So, I paid about $667 for a Suite and several other extensions on August 12, 2009.
Then, just after 15 days (September 1), you came out with the library which gives access to all of your products, including updates! I would like to convert my substantial purchase (I haven't had a chance to start using it until last night, which is when I saw the library availability, etc.) into a library subscription. I am not asking for any money back, but with what I paid, it would roughly pay for the $79 activation fee and 3 years at $200 apiece (with a small, $13 price break for paying 3 years upfront).
Otherwise, I would be in the same position of having to pay almost 3 more months of full access to all products and upgrades to get an upgrade to one extension (CSS Sculptor) that will come out, apparently, just after the 30 day free upgrade window you mentioned. That's just one upgrade, but think about all the upgrades you will offer in the next three years, let alone that I don't even have access to many of your extensions.
I am not a corporation, I am an individual just trying to retrain into a different job so that I can become self-employed. I understand you all need to make a living, too, but I think my proposal is reasonable. All I see that you officially offer is to get a discount of $30 more dollars off the library activation fee, which is hardly a just compensation to someone who, in good faith, plunked down so much money less than a month earlier.
Please help! Thanks for your consideration. I am feeling really crestfallen at the moment.
