Is it also your policy to ignore people who ask for a refund within the 15 day trial period which you did to me? I purchased in on August 2nd. My request for a refund was ignored. No I didn't follow up. Yes I just expected Webassist to do what they say they'll do. Now I have software that wasn't much value to me beyond version 1 and I'm 7 days too late to get an upgrade to version 3.