Originally Said By: Mysite07430650
Hello Jason, I responded to the message related to my support ticket. In the meantime, I am getting an error message when I attempt to test the password Reset function of the Email Forgotten Password Page.
The error message is: Your email address could not be found in our records. Please try again.
I wonder what could be wrong as I was able to complete registration successfully and verified that my registered details are contained in the database of the the Testing Server. Therefore, I know that the record is there.
In addition, I used the SHA1 encryption on the password fields at the point of creating the Security Pages using Security Assist Wizard. I have Security Assist Version 2.0.5.
Do I need to further manually configure the Email Encrypted Password page? As I understood from the Security Assist Documentation provided, the encryption settings are done by the Security Assist Wizard.
In reference to the Email Forgotten Password issue, I've found a solution to the same problem addressed by Jason for anyone experiencing the same issue.
Follow this link: showthread.php?t=25265&highlight=email+address+found+records
