I am glad to hear that your issue was corrected. contrary to belief, we do try very hard to fix the problems that are identified.
I suspect Technical Support has known there was a problem and has just pushed customers to one of the other products. 
This could not be farther from the truth. To be 100% honest, I was under the impression that we no longer sold the stand alone version of Digital File Pro. It looks as though I was wrong on that and have sat myself down to a large slice of humble pie. Wouldn't be the first time.
We have been consolidating the products for some time now, and as they are consolidated, we have been discontinuing the stand alone versions. Digital File pro was the product in the consolidation list when it was consolidated into Universal Email.
I will be more diligent in moving forward to make sure I check the product pages, but I could have sworn DFP was no longer available as a stand alone.
