I am sorry to not reply sooner, our policy is to reply within 1 - 2 business days. If you like, i will be more than happy to look into the issue for you in a support incident.
I have created a support ticket so we can look into this issue further.
To view and edit your support ticket, please log into your support history:
supporthistory.php
If anyone else is experiencing this same issue, please append to this thread.