There seems to be a pattern in these "forums". An answer or two if you are lucky from the management initially untill it gets into the "too hard basket" or is it now time to push for a one on one and extract some more money. What a pity. I have been "snubbed" twice in the last week and was hoping to use your products, That I cannot do so DMX Zone here I come. At least I can get a "live" response and impeccable service. I have yet to use one of their products and not achieve 100% success. Unfortunately Web Assist has expensive software and no support. I am so sorry I wasted a lot of money.