Shipping and Taxes
This issue is still not resolved but the ticket was closed. This is what I put back in the ticket:
Customer Support told me to replace the entire webassist folder from Powerstore 4.5.
This is not possible. We have been making changes to this site for 6 months trying to get it working. There are over 1700 files and 700 folders in this directory and these are where most of our changes have been made. I am only having 3 issues left to being able to complete this site. 1) Taxes never show up on during checkout, 2) Shipping is calculated incorrectly from UPS. Are there other variable or something to see what is sent during shipping check to UPS and how to view what it is returning? The value being charged is less than the actual cost by a few dollars. 3) When looking at order history for user or admin, Receipt only showing Item total, not what the customer actual paid, which should include shipping and taxes.